The AI Today podcast has an interesting episode on the use of AI in customer experience and how chatbots, among other uses of AI, may herald a new age of better customer service.
The fight for customer attention is fierce and companies are increasingly turning to technology to discover new ways to help. Artificial intelligence is playing a major role in creating connected customer experiences throughout the entire customer lifecycle. In this podcast hosts Kathleen Walch and Ron Schmelzer explore various ways AI is improving the customer experience.
Press the play button below to listen here or visit the show page at DataDriven.tv