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The AI Today podcast has an interesting episode on the use of AI in customer experience and how chatbots, among other uses of AI, may herald a new age of better customer service.

AI Today Podcast #78: AI in Customer Experience

The fight for customer attention is fierce and companies are increasingly turning to technology to discover new ways to help. Artificial intelligence is playing a major role in creating connected customer experiences throughout the entire customer lifecycle. In this podcast hosts Kathleen Walch and Ron Schmelzer explore various ways AI is improving the customer experience.

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Press the play button below to listen here or visit the show page at DataDriven.tv

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