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Bloomberg explores the very real digital disruption happening in the call center industry.

This video explores a call center in the Dominican Republic, where Laura Morales is designing chatbots to respond to customer service requests.

Morales, a former call center agent herself, has benefited from her new job that is better paid and higher skilled than what she used to do.

Will these chatbots end up replacing the livelihoods of millions of agents around the world?

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