Chatbots are the opportunity of the decade to revolutionize customer interaction.
They leverage the power of natural language processing to create a (hopefully) seamless experience to back end systems and processes — surfacing a 24/7 interface to any enterprise.
Conversational AI serves as a bridge between machine and human interaction. The demand for this technology has been on an upward spiral with organizations increasingly embracing it across the world. According to a report, the size of the global conversational AI market will grow to $15.7 billion by the year 2024, at a Compound Annual Growth Rate of 30.2% during the forecast period.