There has been a lot of talk over the last year or so about the coming of a new “AI Winter.”

As the world grapples with the economic fallout of a pandemic, is this still a concern?

If 2020 has taught us anything, it’s that the future is hard to predict.

IDC predicts that spending on AI will continue to grow this year driven by the need to improve customer experience, help employees get better at their jobs, and accelerate innovation. As we emerge from the current global emergency, every organization is going to be firmly focused on efficiency, profitability and competitiveness. And that’s where AI pays dividends.

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