Azure 4 Everyone explains how to use the Azure Bot Service and Bot Frameworkto build, test, deploy, and manage intelligent bots all in one place.

Next steps for you after watching the video
1. Azure Bot Service documentation
https://azure.microsoft.com/en-us/services/bot-service/
2. Adding AI to chatbot with LUIS
https://azure.microsoft.com/en-us/services/cognitive-services/language-understanding-intelligent-service/
https://docs.microsoft.com/en-us/azure/cognitive-services/luis/luis-csharp-tutorial-bf-v4

Bloomberg explores the very real digital disruption happening in the call center industry.

This video explores a call center in the Dominican Republic, where Laura Morales is designing chatbots to respond to customer service requests.

Morales, a former call center agent herself, has benefited from her new job that is better paid and higher skilled than what she used to do.

Will these chatbots end up replacing the livelihoods of millions of agents around the world?

In this episode of Visual Studio Toolbox, Robert Green talks to Sam Basu about what it takes to build a bot.

A bot is software that interacts with humans to do things like chat, make recommendations, book travel and more. This is the first of a two part series where Sam Basu shows us how to build bots. What are the tools we use and how do they work? Once you understand that, you can think about how you can use them in ways that help your customers. 

Here’s an interesting perspective on how AI is already impacting our lives through customer service chat bots. Press the play button below to listen here or visit the show page

Show Notes

AI Today Podcast #47: AI in Customer Service — AI Use Case Series

Artificial Intelligence is allowing companies to improve customer service in ways not possible before.  Chatbots allow companies to have an always-on agent that can be integrated into customer support service teams to answer questions or help provide more relevant products and services based on customer preferences. AI enabled systems can help handle complicated, multi-step transactions that are often error-prone such as loan application or student applications or real estate.

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