Bloomberg explores the very real digital disruption happening in the call center industry.

This video explores a call center in the Dominican Republic, where Laura Morales is designing chatbots to respond to customer service requests.

Morales, a former call center agent herself, has benefited from her new job that is better paid and higher skilled than what she used to do.

Will these chatbots end up replacing the livelihoods of millions of agents around the world?

George Gilder, author of Life After Google, argues that bitcoin and blockchain technology is revolutionizing the Internet.

In this video, sit down with Peter Robinson to discuss technology, cloud computing, big data, and the growing role of blockchain in innovating new technologies.

From the description:

Gilder argues that cloud computing, while it was the hot new technology ten years ago, has reached its limits as the physical limitations of big data storage centers maxes out. Improvements in parsing big data are incremental at this point, and it’s time for the next big technology to take its place.

Gilder points to blockchain as the technology of the future, with its ability to prevent corruption and manipulation of transaction data and the infinite uses it could have in third world countries. Gilder also discusses the history of technology, artificial intelligence, and the revolutionary bitcoin.

He argues that artificial intelligence can never replace human intelligence and creativity and that in principle, it is impossible for machines to take over.

The future of shipping looks very much unmanned.

Today, container ships transport more than 90% of all goods in the world, but it can take over a month for those goods to sail from Beijing to New York. Automated cargo drones could be the disruption needed in a global supply chain that has been largely unchanged since the 1950s. By land, trucks move nearly 71% of all freight tonnage in the US, but there’s a shortage of truck drivers in the United States. So how do you speed up shipments while keeping personnel low?

I think we know how.

Here’s an interesting read on the importance of re-skilling the workforce to be ready when the robots and/or algorithms take away many (all?) of the jobs.

Recently, Amazon floated the idea that it would be fully automated in a decade: Not all of the 125,000 people who work at Amazon warehouses have to worry about losing their jobs to robots — not for 10 years or so, anyways. On Tuesday, Scott Anderson, director of Amazon […]