Bloomberg’ Next Jobs interviews Tommy DeVoss. DeVoss used to break into websites illicitly. But after serving time for his crimes, he now uses his skills to earn an honest living.

Through arrangements known as bug bounty programs, companies pay him to find security holes in their systems.

He’s now earned more than $1 million in this emerging profession.

Bloomberg explores the very real digital disruption happening in the call center industry.

This video explores a call center in the Dominican Republic, where Laura Morales is designing chatbots to respond to customer service requests.

Morales, a former call center agent herself, has benefited from her new job that is better paid and higher skilled than what she used to do.

Will these chatbots end up replacing the livelihoods of millions of agents around the world?